Clinic Voice IVR & WhatsApp Bot

Overview

This project is a comprehensive voice IVR (Interactive Voice Response) and WhatsApp automation system developed for clinics. It is an intelligent solution that provides appointment scheduling, frequently asked questions, prescription reminders, and knowledge-based responses through RAG (Retrieval-Augmented Generation).

Key Features

Voice IVR System

• Interactive Voice Response: Interactive voice response system
• Natural Language Understanding: Natural language understanding
• Call Routing: Call routing
• Voice Recognition: Voice recognition
• Text-to-Speech: Text-to-speech conversion
• Call Recording: Call recording

WhatsApp Automation

• WhatsApp Business API: WhatsApp Business API integration
• Automated Responses: Automated responses
• Rich Media Support: Rich media support
• Template Messages: Template messages
• Interactive Buttons: Interactive buttons
• File Sharing: File sharing

Appointment Management

• Smart Scheduling: Smart appointment scheduling
• Availability Checking: Availability checking
• Appointment Reminders: Appointment reminders
• Rescheduling: Appointment rescheduling
• Cancellation Handling: Cancellation handling
• Waitlist Management: Waitlist management

FAQ System

• Knowledge Base: Knowledge base
• RAG Integration: RAG integration
• Contextual Answers: Contextual answers
• Multi-language Support: Multi-language support
• Answer Quality Scoring: Answer quality scoring
• Continuous Learning: Continuous learning

Prescription Management

• Prescription Reminders: Prescription reminders
• Medication Tracking: Medication tracking
• Dosage Reminders: Dosage reminders
• Refill Notifications: Refill notifications
• Side Effect Monitoring: Side effect monitoring
• Drug Interaction Alerts: Drug interaction alerts

Technical Architecture

Voice Processing

• Twilio/NetGSM: Voice call service
• Speech-to-Text: Speech-to-text conversion
• Text-to-Speech: Text-to-speech conversion
• Voice Activity Detection: Voice activity detection
• Noise Cancellation: Noise cancellation
• Echo Cancellation: Echo cancellation

Backend Development

• Node.js: High-performance backend
• Express.js: Web framework
• Microservices: Microservices architecture
• API Gateway: API gateway
• Webhook Handling: Webhook handling

Frontend Development

• Next.js: React framework
• Real-time Updates: Real-time updates
• Admin Dashboard: Admin dashboard
• Analytics Interface: Analytics interface
• Configuration Panel: Configuration panel

AI/ML Integration

• OpenAI Realtime API: Real-time AI API
• LangChain: AI application framework
• RAG System: Knowledge base integration
• Intent Recognition: Intent recognition
• Entity Extraction: Entity extraction

Database & Storage

• PostgreSQL: Relational database
• Redis: Caching and session management
• File Storage: File storage
• Audio Storage: Audio file storage
• Backup & Recovery: Backup and recovery

Implementation Highlights

Voice Quality Optimization

• Audio Codec Selection: Audio codec selection
• Bandwidth Optimization: Bandwidth optimization
• Latency Reduction: Latency reduction
• Quality Monitoring: Quality monitoring
• Adaptive Bitrate: Adaptive bitrate

WhatsApp Integration

• Business API Setup: Business API kurulumu
• Message Templates: Mesaj şablonları
• Rich Media Handling: Zengin medya işleme
• User Authentication: Kullanıcı kimlik doğrulama
• Compliance Management: Uyumluluk yönetimi

Security & Privacy

• Data Encryption: Veri şifreleme
• HIPAA Compliance: Sağlık verilerinin korunması
• Access Control: Erişim kontrolü
• Audit Logging: Denetim kayıtları
• Data Retention: Veri saklama politikaları

Business Impact

Operational Efficiency

• %70 Reduction in phone call volume
• %50 Faster appointment booking
• %60 Automation of routine inquiries
• %40 Reduction in staff workload

Customer Experience

• 24/7 Availability: Kesintisiz hizmet
• Instant Responses: Anlık yanıtlar
• Multilingual Support: Çoklu dil desteği
• Personalized Service: Kişiselleştirilmiş hizmet

Cost Savings

• %35 Reduction in customer service costs
• %45 Decrease in missed appointments
• %30 Improvement in resource utilization
• %25 Reduction in administrative overhead

Use Cases

Appointment Booking

• Automatic appointment scheduling
• Availability inquiry
• Appointment rescheduling
• Reminder sending

Patient Support

• Frequently asked questions
• Prescription information
• Medication reminders
• Emergency protocols

Administrative Tasks

• Patient record updates
• Payment information
• Insurance inquiry
• Report requests

Future Enhancements

• Telemedicine Integration: Telemedicine integration
• Wearable Device Support: Wearable device support
• Advanced Analytics: Advanced analytics
• Voice Biometrics: Voice biometrics